How to set up Workflow AI-Chat GPT?
Create a workflow or use an existing workflow. After adding an appropriate Workflow Trigger, Scroll to Actions and add the Workflow AI- Chat GPT Action:
Prompt:
Dynamic prompts can be created by utilizing custom values.
Temperature:
Sampling temperature refers to the parameter used in generating AI text with varying levels of randomness. It is set between the range of 0.1 and 1. Higher values, such as 0.8, result in more diverse and random output. In contrast, lower values, like 0.2, produce more focused and predictable responses. Adjusting the sampling temperature allows users to customize the level of creativity and control in the AI-generated content.
Output
After setting up the ChatGPT, you can use the results in further actions in your Workflow. {{chatgpt.1.response}}
Sample Prompts
1. Generate a response - Reply to customer message
Prompt:
Your name is {{user.name}}. You are a helpful, creative, clever, and very friendly assistant. Generate a best response email to {{contact.name}} from {{user.name}} for the below message.
{{message.body}}
2. Generate Email/SMS content - Dynamic content for emails/sms
Prompt:
Generate email content without subject to promote the product in this link YOUR_WEBSITE to {{contact.name}} from {{user.name}}
3. Check Intent - To check whether the message has positive or negative intent with the power of Workflow AI and take actions accordingly
Prompt:
Just reply only with POSITIVE, if the below message has POSITIVE INTENT and negative if the message has NEGATIVE INTENT
{{message.body}}
4. Translate - Translate your default content to the contact's language
Prompt:
Translate the below content from English to DESIRED_LANGUAGE
Hey {{contact.full_name}}, Thanks for reaching us. Let us know how we can help you!
FAQs
Can I customize the behavior and responses of the Workflow AI Action?
Absolutely! You can configure the Workflow AI Action by setting the desired temperature, which controls the randomness of the generated responses. Higher temperatures produce more creative but less predictable responses, while lower temperatures produce more focused and deterministic outputs.
Are there any limitations or considerations when using the Workflow AI Action?
While the Workflow AI Action offers powerful capabilities, it's important to note that it relies on the underlying ChatGPT model. The responses generated by the AI may not always be perfect, and it's recommended to review and validate the output before sending it to customers. Additionally, extensive testing and monitoring are crucial to ensure the quality and accuracy of the generated responses.
Can I use other Workflow actions and Triggers with the Workflow AI Action?
Absolutely! The Workflow AI Action can seamlessly integrate with other Workflow actions and Triggers to enhance the capabilities of your workflows.
Here are some examples:
Custom Lead Qualification:
Trigger: Inbound Webhook with lead data.
Action: Engage with the lead using ChatGPT within the Workflow AI Action. Based on the conversation, use other Workflow actions to qualify the lead and trigger appropriate actions, such as assigning a sales representative or updating the lead status.
Intelligent Customer Support:
Trigger: Customer Replied or Inbound Webhook with support ticket data.
Action: Utilize ChatGPT within the Workflow AI Action to understand the customer's query or issue. I'd like you to combine it with other Workflow actions to generate a well-informed and personalized response. Additional actions can include updating the ticket status, assigning it to a support agent, or sending a response via email.
Dynamic Content Generation:
Trigger: Inbound Webhook with a dynamic content request.
Action: Generate dynamic content using ChatGPT within the Workflow AI Action. I'd like you to combine it with other Workflow actions to process the generated content, make modifications or validations, and deliver it through the desired communication channel.
Contextual Sales Recommendations:
Trigger: Contact Changed or Inbound Webhook with contact data.
Action: Analyze the contact's profile and previous interactions using ChatGPT within the Workflow AI Action. Based on this analysis, use other Workflow actions to generate personalized sales recommendations. These recommendations can be sent via email, SMS, or integrated with a CRM dashboard for the sales team.
Automated Event Registrations:
Trigger: Inbound Webhook with event registration data.
Action: Confirm event registrations and provide additional details using ChatGPT within the Workflow AI Action. Combine it with other Workflow actions to process registration data, update attendee lists, and send personalized event reminders or follow-up messages based on the ChatGPT-generated content.
By combining the power of the Workflow AI Action with other Workflow actions and Triggers, you can create intelligent and dynamic workflows that automate processes, personalize interactions, and streamline your business operations.